{"id":11959,"date":"2026-03-31T10:04:36","date_gmt":"2026-03-31T08:04:36","guid":{"rendered":"https:\/\/goldenlake.hu\/vendegtajekoztato\/"},"modified":"2026-04-16T11:56:51","modified_gmt":"2026-04-16T09:56:51","slug":"guest-information","status":"publish","type":"page","link":"https:\/\/goldenlake.hu\/en\/guest-information\/","title":{"rendered":"Guest Information"},"content":{"rendered":"\t\t
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Dear Guest!<\/h4>

On behalf of the hotel and its staff, we warmly welcome you to our hotel! We would like to thank you for choosing the Hotel Golden Lake Resort****superior Wellness and Conference Hotel as your vacation destination. We hope you have a pleasant stay with us and that you will return as satisfied guests in the future. On this page, you will find all the information that may be of interest or use to you during your stay. Should you have any questions or requests, our staff will be happy to assist you.<\/p>

We wish you a pleasant stay and a truly rejuvenating experience!<\/p>

Andrea R\u00e1d\u00f3czy<\/p>

Hotel Manager<\/p>

\u00a0<\/strong><\/p>

Guest Information A\u2013Z<\/strong><\/p>

AUDIO ENTERTAINMENT<\/strong><\/p>

Three different radio stations are available via the television in your room.<\/p>

ADAPTERS<\/strong><\/p>

International adapters are available at the hotel reception.<\/p>

ALLERGEN-FREE PRODUCTS<\/strong><\/p>

We provide gluten-free and lactose-free meals during our dining services. Please check the restaurant signs and ask our servers for assistance regarding dietary needs. If possible, please notify us of your allergen-free dietary requirements in advance to ensure a proper selection.<\/p>

AIR CONDITIONING<\/strong><\/p>

All rooms have individually adjustable air conditioning. Please keep windows and doors closed while the AC is running. For questions regarding its operation, please contact the reception.<\/p>

BARS<\/strong><\/p>

Our hotel features three bars.<\/p>

Beach Bar (Outdoor): Located in the hotel garden next to the pools. Open: during the summer season.<\/p>

Venus Wellness Drink Bar (Indoor): Located on level 0, within the wellness department, next to the indoor pools. Open: daily 7:30 AM \u2013 8:30 PM.<\/p>

Captain\u2019s Bar: Located on level 0, next to the Lobby. Opening hours: daily, varies by season.<\/p>

BATHROBE<\/strong><\/p>

Bathrobes are provided in your room. For size changes, please dial the wellness department. A charge of 9,000 HUF will be applied to your room bill if the robe is missing.<\/p>

BED LINEN<\/strong><\/p>

To protect our environment and ensure long-term sustainability, bed linen is changed every 3 days. Should you require daily changes, please contact our housekeeping staff or the reception.<\/p>

BIKE RENTAL<\/strong><\/p>

Bicycles can be rented at the reception for a fee.<\/p>

BOOKING<\/strong><\/p>

Reservations can be made at www.goldenlake.hu or via email at sales@goldenlake.hu. Phone reservations must be confirmed in writing via email, for which we will send a written confirmation.<\/p>

CANCELLATION BY THE HOTEL<\/strong><\/p>

The hotel reserves the right to cancel bookings within 24 hours in case of incorrect pricing or typos. If the deposit is not received by the deadline, the booking will be cancelled. Guaranteed rooms are held until 6:00 PM on the arrival day unless a late arrival is specified in advance.<\/p>

CANCELLATION POLICY<\/strong><\/p>

Individual bookings can be cancelled free of charge up to 3 days before arrival (unless stated otherwise in the confirmation). Cancellation within 3 days: 50% penalty. Cancellation within 48 hours: 100% penalty.<\/p>

CHECK-IN TIME<\/strong><\/p>

Rooms are available from 3:00 PM on the day of arrival. Early check-in can be requested for a fee, subject to availability. Please contact the reception for details.<\/p>

CHECK-OUT TIME<\/strong><\/p>

Rooms must be vacated by 11:00 AM on the day of departure. Late use of the room and\/or wellness center can be requested for a fee, subject to availability. Please contact the reception regarding extensions.<\/p>

CHILD DISCOUNTS<\/strong><\/p>

The following discounts apply: 0\u20134.99 years: Free (in parents’ room); 5\u201311.99 years: 50% discount (in parents’ room); 12+ years: Full price applies.<\/p>

CHILD-FRIENDLY SERVICES<\/strong><\/p>

We offer a playroom on the 1st floor and a children\u2019s splash pool in the wellness area. Baby cots, tubs, and high chairs are available upon request. Board games are available at reception, and table football is located on the 1st floor.<\/p>

CLEANING<\/strong><\/p>

Daily cleaning is between 9:00 AM and 6:00 PM. Use the card provided on the outer door handle if you wish to skip cleaning. For extra cleaning, please contact housekeeping or reception.<\/p>

CONFERENCE ROOM<\/strong><\/p>

The “LACUS PELSO” conference room on the 1st floor accommodates 120 people. It is air-conditioned, features natural light, and is equipped with modern technology (projector, screen, sound system).<\/p>

CREDIT CARDS<\/strong><\/p>

We accept VISA, VISA Electron, Mastercard, Amex, and Maestro for cashless payments.<\/p>

DRESS CODE<\/strong><\/p>

Please wear appropriate attire in the restaurant; swimwear and bathrobes are not permitted.<\/p>

ELECTRICITY<\/strong><\/p>

Please insert your magnetic key card into the switch box next to the room entrance to activate the electricity. The voltage is 230 V \/ 50 Hz.<\/p>

EMERGENCY CALLS<\/strong><\/p>

  • General Emergency: 112<\/li>
  • Police: 107<\/li>
  • Ambulance: 104<\/li>
  • Fire Department: 105<\/li><\/ul>

    FAX, COPYING, PRINTING, SCANNING<\/strong><\/p>

    These services are available at the hotel reception.<\/p>

    FEEDBACK & COMPLAINTS<\/strong><\/p>

    Please contact the reception with any comments or complaints.<\/p>

    FIRE ALARM<\/strong><\/p>

    The hotel is equipped with smoke detectors and extinguishers. In case of fire, a siren will sound. Please exit via the nearest emergency exit immediately.<\/p>

    FITNESS ROOM<\/strong><\/p>

    Located on level -1, within the wellness department. Open: daily 7:30 AM \u2013 8:30 PM.<\/p>

    HAIRDRYER<\/strong><\/p>

    All rooms are equipped with a hairdryer.<\/p>

    JACUZZI<\/strong><\/p>

    The indoor jacuzzi is in the Venus wellness area. An outdoor panoramic “swim spa” jacuzzi is available in the garden (seasonal). Our wellness staff can assist with opening it.<\/p>

    KEY CARD<\/strong><\/p>

    Please keep your key card with you, as it is required to open your room and access restricted areas (e.g., the underground garage barrier).<\/p>

    LAUNDRY & IRONING<\/strong><\/p>

    Laundry: Mon-Fri 7:00 AM \u2013 4:00 PM (drop off before 9:00 AM for 24-hour service). Ironing: 8:00 AM \u2013 4:00 PM (1-hour service). Prices are in the wardrobe.<\/p>

    LIBRARY<\/strong><\/p>

    Located in the Captain\u2019s Bar on the ground floor, next to the Lobby.<\/p>

    LOBBY & COFFEE MOMENTS<\/strong><\/p>

    Every Friday and Saturday between 3:00 PM and 4:00 PM, we host “Coffee Moments” with welcome drinks and snacks. Drinks are also served at the Captain\u2019s Bar during opening hours.<\/p>

    LUGGAGE ASSISTANCE<\/strong><\/p>

    Our bellhop is at your service for luggage assistance upon request.<\/p>

    LUGGAGE STORAGE<\/strong><\/p>

    Available at the reception. Please contact our reception staff for assistance.<\/p>

    MARINA<\/strong><\/p>

    The hotel has a private yacht marina. Sailboat rental is also available; please ask the reception for help.<\/p>

    MASSAGE & BODY TREATMENTS<\/strong><\/p>

    Appointments must be booked at the wellness reception. Open: daily 7:30 AM \u2013 8:30 PM.<\/p>

    MATTRESS TOPPER (HARDENER)<\/strong><\/p>

    For your comfort, mattress hardeners are available upon request from housekeeping or reception.<\/p>

    MEDICAL CARE<\/strong><\/p>

    Please inquire at the reception regarding medical services.<\/p>

    MINIBAR<\/strong><\/p>

    Stocked daily with soft drinks and alcoholic beverages. Consumption is charged to your room bill. For special requests, call Room Service.<\/p>

    MODIFICATION OF BOOKING<\/strong><\/p>

    One free modification is allowed up to 3 days before arrival. Further modifications result in a 10,000 HUF fee per modification. Deposits are valid for 6 months for future stays.<\/p>

    PARKING<\/strong><\/p>

    A 24\/7 guarded underground garage is available on level -1. Space is limited and requires prior reservation (seasonal fees apply).<\/p>

    PARKING ATTENDANT<\/strong><\/p>

    Our parking attendant is available 24\/7 to assist with parking in the underground garage.<\/p>

    PETS<\/strong><\/p>

    Our hotel does not accept pets.<\/p>

    PILLOWS & BLANKETS<\/strong><\/p>

    Pillow types: anti-allergenic, feather, or foam. Contact housekeeping or reception for extra supplies.<\/p>

    PLAYROOM \/ PLAYGROUND<\/strong><\/p>

    The playroom is on the 1st floor (Open: 7:00 AM \u2013 10:00 PM). The playground is in the garden. Use of these facilities is at your own risk and requires parental supervision.<\/p>

    PREPAYMENT \/ DEPOSIT<\/strong><\/p>

    A 50% deposit of the total booking value must be paid via bank transfer or online payment by the deadline stated in the confirmation.<\/p>

    RESTAURANT<\/strong><\/p>

    Portunus Restaurant: Ground floor. Buffet and \u00e0 la carte dining.<\/p>

    Breakfast: 07:00 \u2013 10:30<\/p>

    Lunch: 12:00 \u2013 16:00<\/p>

    Dinner: 18:00 \u2013 21:00<\/p>

    ROOM PRICE INCLUDES<\/strong><\/p>

    Accommodation, confirmed meals, unlimited Venus Wellness and fitness room use, bathrobe use, Wi-Fi, and VAT.<\/p>

    Not Included: Tourist tax (740 HUF \/ person \/ night for those over 18) and parking fees are extra.<\/p>

    ROOM SERVICE<\/strong><\/p>

    Available daily 6:00 AM \u2013 10:00 PM. Breakfast menu: 7:00 \u2013 10:30. Other meals: 10:30 \u2013 21:00. Prices are in the room folder.<\/p>

    SAFE<\/strong><\/p>

    The in-room safe is free of charge. Instructions are located next to the safe.<\/p>

    SAUNA<\/strong><\/p>

    Located in the wellness area. Seasonal sauna s\u00e9ances are held from September to May.<\/p>

    SHAVING KIT<\/strong><\/p>

    Shaving kits are available at the reception upon request.<\/p>

    SHOE HORN<\/strong><\/p>

    A shoe horn is provided in the wardrobe of your room.<\/p>

    SHOE CLEANING<\/strong><\/p>

    Available via the shoe shine strip in the room or the machine on level -1.<\/p>

    SLIPPERS<\/strong><\/p>

    Available at the reception for a fee.<\/p>

    SMOKING<\/strong><\/p>

    The entire hotel is non-smoking. Smoking is only permitted on designated terraces and in front of the hotel.<\/p>

    TECHNICAL SERVICES<\/strong><\/p>

    If you notice any technical issues in your room, please notify the reception.<\/p>

    TOOTHBRUSH KIT<\/strong><\/p>

    Available at the reception upon request.<\/p>

    TOWELS & TOWEL CARDS<\/strong><\/p>

    White towels for room use; Beige\/Brown towels for wellness. Use your Towel Card for wellness towels. Lost card fee: 5,000 HUF.<\/p>

    UMBRELLA<\/strong><\/p>

    Umbrellas can be requested at the reception.<\/p>

    WAKE-UP CALL<\/strong><\/p>

    Telephone wake-up services can be requested via the hotel reception.<\/p>

    WIFI<\/strong><\/p>

    Free Wi-Fi is available throughout the hotel. Password: superior<\/p>

    WRITING MATERIALS<\/strong><\/p>

    Pens, notebooks, and stationery are provided in the room or room folder.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    Dear Guest! On behalf of the hotel and its staff, we warmly welcome you to our hotel! We would like to thank you for choosing the Hotel Golden Lake Resort****superior Wellness and Conference Hotel as your vacation destination. We hope you have a pleasant stay with us and that you will return as satisfied guests […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11959","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/goldenlake.hu\/en\/wp-json\/wp\/v2\/pages\/11959","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/goldenlake.hu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/goldenlake.hu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/goldenlake.hu\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/goldenlake.hu\/en\/wp-json\/wp\/v2\/comments?post=11959"}],"version-history":[{"count":14,"href":"https:\/\/goldenlake.hu\/en\/wp-json\/wp\/v2\/pages\/11959\/revisions"}],"predecessor-version":[{"id":12054,"href":"https:\/\/goldenlake.hu\/en\/wp-json\/wp\/v2\/pages\/11959\/revisions\/12054"}],"wp:attachment":[{"href":"https:\/\/goldenlake.hu\/en\/wp-json\/wp\/v2\/media?parent=11959"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}